Car hire: from selection to handover and return
Behind the storefront sits a partner workspace for vehicle availability, bookings, documents, handover, return and support.
Project materialWho it is for
Hire operators and platforms bringing independent partners together.
What it enables
Partners manage each booking as a sequence of operations rather than scattered messages. Availability, documents and support belong to the booking, with partner data kept separate. A pilot can validate this workflow before a public launch and external provider rollout.
Preserve the emotional car-selection experience while moving partner operations out of chats and spreadsheets.
- Web and iOS must share one identity and booking model.
- Each partner must only access their own vehicles, documents and operations.
- Production providers and public infrastructure are a separate rollout gate.
- Customer discovery flow, vehicle pages and booking management.
- Partner OS for moderation, availability, SLA, documents, handover and return.
- One support queue shared by web and Telegram.
04 System scope
What was designed and built
Web marketplace
Native iOS client
Partner OS and support center
05 Verified scale
Normalized vehicles, rates, availability and booking model
Revision-safe partner operations
Release gates for staging, TestFlight and providers
Product model, web/iOS experiences, Partner OS, data migrations, security and closed-pilot preparation.